FAQ's

Returns policy

Should you need to return or exchange your purchase give us a call or drop us and email and we will arrange for your bag to be returned to us. This has to be done within 14days from purchase. Your purchase must be returned to us in the same condition that you received it. Should you wish to return or exchange your SodaKitsch bag, just shoot us an email to hello@sodakitsch.co.uk

All Custom Bags are non refundable so please be sure of your chosen colour choices before we start making your bag.


International Shipping

We'll move mountains (not literally) to help get you one of our awesome products! All bags will be sent by Courier, each package is tracked and insured for the value of its contents. Smaller items like wallets will be sent by Royal Mail Special Delivery Signed For. Please remember that your package may be subject to additional taxes, customs fees, or import duties depending on where you live, you're responsible for these.


Expedited shipping

We can offer a number of shipping options depending on what you order, where you live and how quickly you need it. It usually takes 1-2 days for us to get orders out the door, so if you need something urgently please give us a call on +44 7834 118293.


Product Care

You can buy a special care kit in our shop to keep your bag in tip top condition. Care instructions are listed on the products page, and we always send them with each product we ship but here are the basics:


How long will my product last?

It ultimately depends on how well you care for your SodaKitsch product! We use the best quality materials to ensure that whatever you buy from us gets better with age. We're quite sure that if you follow our care instructions then you're grandkids will fight each other in court over the right to inherit your bag!

 

Do you offer a Refurbishment Service?

Yes we do. If you feel that your bag is starting to look tired after a few years then send it back to us for some SodaKitsch Love. this included re-dying and burnishing edges, tidy up of any stitching, clean and wax your bag and repair any damage that may have occurred (this may be subject to additional charges). If you would like to send your bag back to us for some love then drop us an email to hello@sodakitsch.com.

Our standard refurbishment is £45 inclusive of return postage within the UK.

 

How quickly do you update the collections?

We believe that our designs are timeless, so whilst the designs might not change the colours will. We're always working on new products and how often we add or update product lines depend on how busy we are with commissions, and custom orders. If you've got a specific product in mind then shoot us an email to hello@sodakitsch.co.uk

 

Can I come to visit you?

Sure! If you're in Edinburgh then we'd love to meet you, so pop by our workshop for a brew and see how we work. You might be lucky enough to grab a sneek peak of a new prototype or two! Please give us a day or two's notice though by dropping us an email at hello@sodakitsch.co.uk